Privacy StatementPersonal data/informationOur processing of your personal data (which includes collection, use, sharing, storage and other activities involving personal data) is regulated by certain laws. Details of these laws are on our Privacy page (www.westpac.com.au/privacy).This Privacy Statement describes how we process your personal data and your key rights under applicable privacy laws.Personal data means any information relating to you where you are either identified or identifiable.Where you provide personal data about other individuals, you must tell those individuals that you have supplied their information to us and make them aware of the contents of this Privacy Statement.Who are we?When we say “Westpac”, “we”, “our”, “us”, we mean Westpac Banking Corporation (incorporated in Australia) ABN 33 007 457 141 who acts as the data controller for the personal data we process about you, unless stated otherwise. References to the “Westpac Group” in this Privacy Statement are a reference to Westpac Banking Corporation and its related companies. How do we collect your personal data?We collect your personal data from you as the representative or signatory of your organisation, but in certain circumstances we may collect personal data about you from third parties (e.g. other Westpac Group companies or publicly available sources).Where you apply for credit products or services, we may collect personal data about you from third parties, such as other financial institutions, for verification purposes.
We may collect personal data from you in writing (e.g. letters and application forms) or electronically (e.g. emails, through cookies when you use online banking or mobile applications). If you do not provide all the information we request, we may no longer be able to provide a product or service to you.We will keep your personal data for as long as you are a customer of the Westpac Group. We also generally retain your personal data for at least seven years after you stop being a customer to comply with our legal obligations and so that we can respond to any questions or complaints regarding our interactions with you.Why do we collect your personal data?We collect your personal data to:•review your suitability for our products and services; •manage the delivery of products and services to you; •manage our relationship with you;•confirm your identity;•comply with legislative or regulatory requirements in the jurisdictions in which we operate;•comply with requests from regulatory bodies, government agencies and law enforcement bodies;•assist you with product information that you have requested; •make automated decisions in order to detect, prevent and report on financial crime;•make credit approval decisions involving a combination of automated and non-automated decisions; •communicate with you in relation to products and services we offer (including through third parties);•communicate with you on behalf of our partners and third parties; and•share information with companies within the Westpac Group.
Who do we share your personal data with?We may share your personal data with third parties (some of which are located outside of Australia or the European Economic Area) including:•our contracted services providers who help us with various aspects of the management and administration of our business activities relating to the product(s) or service(s) you applied for (e.g. transaction processing providers, mailing houses, technology service providers and cloud storage providers); •affiliates or companies within the Westpac Group; •other organisations, who jointly with us, provide products or services to you, or with whom we partner to provide products and services to you;•fraud bureaus or other organisations to identify, investigate or prevent fraud or other misconduct; •regulatory bodies, government agencies and law enforcement bodies in any jurisdiction subject always to a legitimate and lawful basis for sharing or disclosing your personal data;•credit reporting bodies and other credit providers; and•your representatives including your legal adviser, mortgage broker, financial adviser, executor, administrator, guardian, trustee, or attorney.
If you are not satisfied with how we are processing your personal data, or you would like to make a complaint, you can contact:•in Australia, our Privacy Officer by, calling 1300 130 467, using the Feedback Form (www.westpac.com.au/contact-us/feedback-complaints) or writing to us at Reply Paid 5265, Sydney NSW 2001. •in the United Kingdom, our Data Protection Officer by, calling + 44 (0) 20 7621 7000, or writing to us at Westpac Banking Corporation, Camomile Court, 23 Camomile Street, London EC3A 7LL.